Terms of Service

These Terms apply to ConnectDigiTv order requests, 1 € trials, subscription plans, standalone player app activations, support and website features.

These policies describe ConnectDigiTv's standard worldwide commercial rules. Nothing in them excludes, restricts or replaces any consumer, privacy, payment or other legal right that cannot lawfully be excluded in the customer's jurisdiction. If a mandatory rule conflicts with this policy, the mandatory rule applies to the extent of that conflict.

ConnectDigiTv supplies only services and access it is authorised to provide. Third-party player applications remain controlled by their respective developers.

• Submitting a website form creates a service request and does not itself create a payment obligation.
• The customer may cancel the request without charge before payment.
• Support checks the device and prepares setup before payment is completed.
• The subscription period begins when the service login is activated and confirmed working on the customer's setup.
• Plans are one-time payments and do not renew automatically.
• The customer must provide a correct name, WhatsApp number, email address where used, device information and order details.
• The Terms and Refund Policy must be accepted before an order or activation request is submitted.

• The trial costs 1 € and lasts 48 hours.
• The 48 hours begin when the trial login is activated and confirmed working.
• The trial ends automatically and does not renew.
• A customer may purchase another trial later.
• The trial provides access to the same general service catalogue and available quality, subject to normal availability limits.
• The trial normally uses the temporary free period offered by the selected player app.
• A one-year player activation is not included. It may be added for 3 €, making the total 4 €.

Completed trial access is normally non-refundable under the voluntary commercial policy, subject to mandatory rights described in the Refund Policy.

• One purchased device setup allows one active stream at a time.
• The customer may use the subscription on different compatible devices at different times, but simultaneous viewing must not exceed the purchased setup count.
• Exceeding the simultaneous-stream limit may stop playback or cause instability and is not a ConnectDigiTv fault.
• Each purchased device setup includes one one-year player activation when selected or required for the setup. It has a standard 3 € value.
• The activation period begins when the player app is activated.
• Each additional device setup receives its own full subscription period beginning when that setup is activated and confirmed working. Device setups may therefore have different expiry dates.

• Standalone activation is paid before activation and applies to the selected app on one device.
• The customer should provide a clear photo of the identifier screen where practical.
• The customer is responsible for providing the correct MAC address, Device ID or Device Key.
• A free replacement is provided when a verified ConnectDigiTv error caused the activation failure or our team entered correct customer information incorrectly.
• A new paid activation may be required when incorrect information is supplied, the device changes or a different player app is selected.
• Resetting the same device does not normally remove activation, but third-party app rules can differ.

Completed activation is normally non-refundable under the voluntary commercial policy, without limiting mandatory rights.

• Subscriptions do not renew automatically.
• We may send a reminder before expiry, but renewal occurs only after the customer agrees and pays.
• The service stops at expiry when renewal has not been completed. There is no automatic grace period.
• Subscriptions cannot be paused or frozen, and unused days continue to count.
• An early paid renewal begins after the current period ends.
• Renewing the same duration keeps the customer's existing renewal price. Changing duration uses the current price shown for that offer.
• An upgrade to a longer plan may be requested before 50% of the active duration has passed. The remaining subscription value is credited toward the longer plan.
• Downgrades are not available during an active subscription.

The service includes a broad selection of live television, sports, films, series, news, entertainment and international content. Exact channels, titles, events, schedules and categories may change.

HD, Full HD and 4K depend on the content source, device, player app, internet connection and local network. A particular resolution is not guaranteed for every stream at all times.

ConnectDigiTv does not provide adult, sexual or pornographic content. Parents and guardians are responsible for supervising how children use the service.

• The subscription remains linked to the original purchaser and is intended for private, personal use.
• Access may not be sold, sublicensed, commercially redistributed or publicly exhibited without a separate written agreement and any required permissions.
• Recording, downloading, copying or redistributing service content is not permitted.
• Customers may not bypass technical protections, use automated tools, attack the service or interfere with other users.
• The original purchaser is responsible for exposed login details and use within the purchased simultaneous-stream limit.
• Support may replace login details when misuse is verified.

The customer may use the service while travelling or with a VPN where lawful. Performance can depend on the device, VPN provider, internet connection, local network and local restrictions.

Problems caused by those external factors are not ConnectDigiTv faults under the voluntary refund programme, although support may assist with troubleshooting.

Support may install or configure the service, or provide details for customers who prefer self-setup. Incorrect manual changes made by the customer do not qualify as a service fault. Support may update the login, playlist or app configuration when needed to solve a problem.

Support is available every day, usually from 10:00 to 01:00 Germany time. Response times vary with request volume.

When planned maintenance or a known interruption is expected, affected customers will be notified beforehand whenever reasonably possible. Customers should report faults promptly with the device, player and exact problem.

• Only customers who tested or purchased may submit a review using the email address or WhatsApp number connected to the request.
• Positive and negative reviews are subject to the same verification and content checks.
• Genuine, relevant and lawful reviews may be published without changing their meaning.
• Spam, threats, abusive language, private information, fake reviews and unrelated content may be withheld or removed.
• A genuine review is not withheld merely because it is negative.

Refunds are governed by the Refund Policy. The standard commercial programme includes a three-day voluntary refund window, activation-value rules, an unresolved full-service outage rule after three days, and a separate uptime compensation programme.

A customer cannot receive both a refund and uptime compensation for the same interruption. Mandatory legal remedies remain unaffected.

Customers should contact support before opening a chargeback or payment dispute so that we can first attempt to resolve the matter. This request does not restrict a lawful right to use a payment or dispute process.

We may suspend or end service for verified fraud, a payment reversal after service delivery, deliberate abuse, false refund evidence or a serious violation of these Terms. Decisions must be proportionate to the issue and do not remove mandatory rights.

Player apps, app stores, internet providers, devices and VPN services are operated by third parties. ConnectDigiTv does not control their availability, updates, future licence terms or continued device support.

To the maximum extent permitted by law, ConnectDigiTv is not responsible for indirect or consequential losses caused by external systems or circumstances beyond reasonable control. Nothing in this section excludes liability or remedies that applicable law does not allow us to exclude.

Personal information and cookie choices are handled under the Privacy Policy. Optional analytics must not start until the visitor has given the required consent.

We may update these Terms when the service changes. The latest version and update date are published on the website. Changes do not alter subscription time or payments already completed unless the customer agrees or applicable law requires the change.

These are standard worldwide Terms and are not changed automatically according to visitor location. They are governed by the law applicable to the service operator, subject to any mandatory rights and dispute options that apply in the customer's jurisdiction.

Customers should first contact support with a clear description of the dispute so both sides can attempt a practical resolution.

Questions about these Terms? Visit the Contact page or email support@connectdigitv.com.