Fastest for practical help
WhatsApp support
Use WhatsApp for device compatibility, player selection, guided setup, login problems, buffering checks and service reports.
- Send the device model
- Name the player app
- Attach the exact error or screenshot
Contact support.
Contact ConnectDigiTv for device checks, trial setup, player activation, login issues, policy questions or streaming troubleshooting. Include the important details in your first message so support can investigate accurately.
Use the option that fits the question.
WhatsApp works best while you are beside the device. Email is better for detailed policy, account or written-record questions.
Best for a written record
Email support
Use email for account questions, refund or policy enquiries, detailed explanations and information you need to keep in writing.
- Use the order email where possible
- Add a clear subject line
- Include the relevant dates and details
Send the details support will need first.
A complete first message reduces repeated questions and makes device, player and connection problems easier to separate.
DeviceTelevision or streaming-device brand and model.
Player appThe exact app name and, when useful, its version.
ProblemThe error message, affected section and when it started.
Visual evidenceA screenshot or short recording with private details hidden.
Protect your information.Never send bank-card details, online-banking credentials or unrelated passwords through support.
You may not need to wait for a reply.
Open the relevant page directly when the next step is already clear.