Privacy Policy

ConnectDigiTv is the service operator and data controller for information submitted through connectdigitv.com and its official support channels.

Privacy and support contact: support@connectdigitv.com.

The legal operator name, registered address and governing jurisdiction must be confirmed in the production legal configuration before public launch. This prototype does not invent those details.

We use information only for legitimate service purposes, including:

• Creating and managing order requests.
• Checking compatibility, providing setup and delivering subscriptions or activations.
• Providing support, troubleshooting and maintenance notifications.
• Handling refunds, complaints and service interruption claims.
• Verifying that a reviewer tested or purchased before publishing feedback.
• Sending renewal reminders without creating automatic renewal.
• Preventing fraud, abuse and unauthorised account use.
• Meeting legal, accounting and payment obligations.
• Running optional analytics only after the required consent.

Depending on applicable law, processing may rely on performance of a contract, steps requested before a contract, legal obligations, legitimate operational interests or consent. We do not sell or rent personal information.

Information may be shared only when needed with:

• Payment providers handling a payment or refund.
• WhatsApp, email or other communication providers used to respond to the customer.
• Hosting, database, security and technical service providers operating the website and CRM.
• Analytics providers, but only where optional analytics consent has been given.
• Professional advisers, regulators, courts or public authorities where legally required.

Each provider handles information under its own terms and privacy obligations. We do not disclose customer information to third parties for their independent advertising.

Customers, support staff and technology providers may be located in different countries. Information may therefore be processed outside the customer's country. Where applicable law requires transfer safeguards, the production system must use an approved transfer mechanism or another lawful basis.

• Order and account records: normally up to two years after the last purchase.
• Activation records: for the activation period plus up to twelve months.
• Support, complaint and refund records: for the period reasonably needed to resolve the case and maintain business records.
• Review verification records: while the review remains published and for a reasonable period afterwards to prevent duplicate or fake submissions.
• Payment records: for the period required by applicable financial or tax rules.
• Cookie choices: until the visitor changes the choice, clears browser storage or the preference is refreshed.

Information may be retained longer where required by law, needed for an active dispute or necessary to protect legitimate legal interests.

Essential browser storage may be used for security, navigation, form state, accessibility preferences and remembering the cookie choice. These functions are necessary for the requested website experience.

Optional analytics must remain disabled until the visitor selects Accept all. Selecting Essential only keeps optional analytics disabled. Visitors can reopen Cookie settings from the footer and change the choice later.

The production website must document every analytics, advertising or third-party tracking technology before enabling it.

Depending on applicable law, customers may have rights to access, correct, delete, restrict or object to processing, receive portable information, withdraw consent and complain to a privacy authority.

Requests can be sent to support@connectdigitv.com. We may ask for reasonable verification before acting. We aim to respond within 30 days, or within the period required by applicable law.

Deletion may be limited where information must be retained for an active order, payment, refund, fraud prevention, dispute or legal obligation.

The email address or WhatsApp number connected to an order or trial may be used privately to verify review eligibility. It is not shown publicly with the review.

We may contact customers before expiry with a renewal reminder. A reminder does not create automatic renewal, and customers can ask not to receive future reminders.

We use encrypted connections, access controls, data minimisation and reasonable operational safeguards. No online system can guarantee complete security. Customers should protect login information and contact support if account details may have been exposed.

The service and order process are intended for adults. We do not knowingly collect personal information directly from children. Parents and guardians remain responsible for supervising children's use of the service.

We may update this policy when data practices or services change. The latest version and update date are published on the website. Where appropriate, material changes will be communicated through the website or the customer's available contact method.

Questions or privacy requests can be sent through the Contact page or by email to support@connectdigitv.com.