Questions, answered clearly.

No. Support checks the device and guides the setup. Payment is completed only after the setup has been checked with you.

Yes. Submitting the form creates a service request, not a payment obligation. You may cancel before payment without charge.

The subscription period starts when the login is activated and confirmed working on your setup, not when you first submit the form.

Support is available every day, usually from 09:00 to 00:00 London time. Response time can vary with request volume.

The 48 hours begin when the trial login is activated and confirmed working on your device.

Completed trial access is normally non-refundable under our voluntary commercial policy because it is supplied for testing. Mandatory rights still apply where access was not supplied or was materially faulty.

No. The trial normally uses the player's temporary free period. You may add a one-year activation for 3 €, making the total 4 €.

Yes. You may request another 1 € trial when you want to test the service again.

No. It ends automatically after 48 hours and creates no recurring payment.

No. Each duration is a one-time payment. We may send a reminder before expiry, but renewal happens only when you agree and pay.

No. The subscription continues counting until its expiry date, including days when it is not used.

You may request an upgrade to a longer plan before 50% of the active duration has passed. The remaining value is credited toward the longer plan. Downgrades are not available during an active subscription.

The new period begins after the current subscription ends, preventing loss of remaining days. The same duration keeps the existing renewal price; a different duration uses the current displayed price.

Yes. Each added device setup receives its own full subscription period from activation and may have a different expiry date.

One purchased device setup allows one active stream. You may switch between compatible devices at different times, but simultaneous viewing must match the number of setups purchased.

Yes, where lawful. Performance depends on the VPN, device, internet connection and local network. Problems caused by those external factors are not service faults under the voluntary refund programme.

Support can help correct the setup, but problems caused by incorrect manual changes are not treated as ConnectDigiTv faults.

No. Standard access is for the original customer's private, personal use. Resale, commercial redistribution and public exhibition require a separate written agreement and any necessary permissions.

No. The catalogue is broad, but exact channels, titles, events and schedules can change. An isolated item issue is handled through support.

No. HD, Full HD and 4K depend on the source, player, device, internet connection and local network.

No. ConnectDigiTv does not provide adult, sexual or pornographic content. Parents and guardians remain responsible for supervising children.

Restart the player and router, test the connection and contact support with the device, player and exact issue. Report full-service outages promptly so they can be verified.

No. Compensation applies when you keep the subscription. A refund and compensation are not both provided for the same interruption.

Each purchased device setup includes one one-year player activation when selected or required. It has a standard 3 € value and starts when the app is activated.

No. A one-year activation can be added for 3 €, making the trial total 4 €.

A new paid activation may be required. Send a clear photo of the identifier shown inside the player to reduce mistakes.

A free replacement is provided when a verified ConnectDigiTv error caused the failure or our team entered correct customer information incorrectly.

Normally no. Activation is linked to the selected app and device. Changing either may require a new activation.

Completed activation is normally excluded from voluntary refunds. This does not remove mandatory rights where activation was not supplied correctly.

Yes. The period starts after setup is completed and payment is made. A no-fault request normally has a 10% refund-service deduction, and a completed 3 € activation value is excluded.

Our additional commercial refund programme applies when a verified ConnectDigiTv problem makes the full service unavailable for more than 48 continuous hours and support cannot resolve it. Mandatory legal remedies remain unaffected.

No under the commercial full-service outage rule. An isolated channel, title, event or category issue is handled through support.

Approved refunds are processed within seven business days. Service access ends when the refund is approved.

Read the Refund Policy before submitting an order.

Only a customer who tested or purchased may submit a review using the WhatsApp number or email address connected to the request.

Yes. Both use the same verification and content checks. Genuine negative feedback is not withheld because of its rating.

Spam, threats, abusive language, private information, fake reviews and unrelated content may be withheld or removed.

The order email or WhatsApp number is checked privately. It is not displayed publicly with the review.

Yes. Choose Essential only in the cookie notice. Optional analytics remain disabled, and you can change the choice later through Cookie settings in the footer.

No. Information is used for orders, setup, support, refunds, review verification, security and renewal reminders. Read the Privacy Policy.